Abu Dhabi Taxi Service
Call Centre: 600 535353
Getting around in Abu Dhabi has become more convenient with the introduction of a high standard, world-class taxi transportation system in the Emirate of Abu Dhabi.
Taxis in Abu Dhabi are regulated by the Centre for Regulation of Transport by Hire Cars (TransAD), a government organisation established in 2006.
In line with its mission of establishing a safe, secure, accessible and efficient public transportation system in the Emirate of Abu Dhabi, the Centre works in collaboration with the Emirates Driving Company to create a system whereby drivers undergo an orientation course and assessment to develop and enhance their driving skills.
Types of Taxis
Most taxis in Abu Dhabi come in either gold and white (older taxis) owned by individuals, or silver (newer taxis).
The new taxis are operated by seven authorised national companies, including: Al Ghazal Transport, Arabia Taxi, Cars Taxi, Emirates Taxi, National Taxi, Q-Link Transport, and Tawasul Transport.
Both old and new taxis are provided with a metre system, yet many of the old taxis may negotiate the fare in advance. The older taxis are being phased out over a period of three to four years starting from 2008.
Pink taxis have also been introduced in Abu Dhabi and Al Ain cities. The pink taxis are driven by women and meant solely for women and children younger than 10 years old. The fare for the pink taxis remains the same as the other taxis.
Finding a Taxi
Except for shopping centres, there is no specific inter-city taxi stand. Taxis can be hailed from almost any area at any time or booked through 600 535353. Customer bookings are monitored to ensure customers can be updated on collection times and that taxi drivers are accountable for fulfilling the job requests.
Giving Directions
Most drivers in Abu Dhabi speak Arabic, English, Urdu, and Filipino. Drivers are familiar with landmarks more than streets names. Hence, it always helps to mention parks, banks, shopping malls or hotel names when giving directions for the desired destination. Some of the taxis are equipped with GPS, so that locations can be found easily.
Passenger Rights and Responsibilities
Drivers and passengers are expected to follow a unified code of conduct. Customers have the right to:
- Decide on the route.
- See the taxi meter.
- Refuse multiple hiring.
- Have the air conditioner on.
- Refuse to pay additional amounts or tip.
- See the driver’s photo identity card.
On the other hand they are responsible for:
- Paying the correct fare, including any tolls and booking fees that apply.
- Wearing a seat belt at all times.
- Not eating, drinking or smoking in the taxi.
- Not asking the driver to stop where it is illegal or unsafe to do so.
- Ensuring any children under 12 months is secured in an approved child seat.
Taxi Fares*
| Day Time – 6:00 AM to 10:00 PM | AED |
| Flagfall (starting fee) | 3.00 |
| Every 0.75 km up to 50 km | 1.00 |
| Over 50 km | 1.50 |
| Every 1 minute of waiting time (First 5 minutes free) | 0.50 |
| Booking through Call Centre | 5.00 |
| Night Time – 10:00 PM to 6:00 AM | |
| Flagfall (starting fee) | 3.60 |
| Every 0.75 km up to 50 km | 1.20 |
| Over 50 km | 1.80 |
| Every 1 minute of waiting time (First 5 minutes free) | 0.50 |
| Booking through Call Centre | 5.00 |
*Fares are subject to change
Taxis that travel long distances including from one Emirate to another are available in the main bus station on the intersection of Al Muroor and Defence road. Fares are determined by the metre. Shared taxis are also available for these routes, costing around AED 25 per person. A taxi ride from the airport to the Abu Dhabi town centre costs approximately AED 60 and takes about 30 minutes.
